Privacy Policy

Effective Date: 1/6/2025

Twelve Acres Cleaning Ltd ("we", "us", or "our") is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, and safeguard your personal information.

1. Information We Collect

Contact details (e.g., name, email, phone number) when you contact us via our website or email

Usage data (e.g., IP address, browser type, visit duration) collected through cookies

Any additional personal data provided voluntarily through forms or communication

2. How We Use Your Information

To respond to your enquiries and deliver our services

To improve our website and client experience

For internal administrative purposes

3. Sharing Your Information We do not sell or rent your information. We may share it with:

Service providers assisting with our operations

Regulatory authorities if required by law

4. Data Retention We retain your data only for as long as necessary to fulfil the purposes outlined in this policy.

5. Your Rights You have the right to access, update, or delete your personal data. To exercise your rights, please contact us at: info@twelveacresmanagement.com

6. Security We implement appropriate technical and organisational measures to protect your personal information.

7. Changes to This Policy We may update this policy periodically. Updates will be posted on this page.

 

Terms of Use

1. Introduction By accessing our website, you agree to be bound by these Terms of Use. If you do not agree, please do not use the website.

2. Use of Content All content on this site is owned or licensed by Twelve Acres Cleaning Ltd. You may not reproduce, republish, or distribute any material without our written permission.

3. Website Availability We strive to ensure our website is always available, but we cannot guarantee uninterrupted service.

4. Liability We are not liable for any damages resulting from your use of this website.

5. Links to Other Websites Our website may contain links to third-party sites. We are not responsible for their content or privacy practices.

6. Governing Law These terms are governed by the laws of England and Wales.

 

Cookies Policy

1. What Are Cookies? Cookies are small text files stored on your device when you visit a website. They help us improve functionality and understand user behaviour.

2. Types of Cookies We Use

Essential Cookies: Required for core functionality (e.g., security, session management)

Analytics Cookies: Help us understand website usage (e.g., Google Analytics)

3. Managing Cookies You can manage your cookie preferences via your browser settings. Note that disabling cookies may affect site functionality.

4. Consent By continuing to browse our site, you consent to our use of cookies as described in this policy.

Privacy Controller: Julien Havelock-Hill

For questions regarding these policies, please contact: 

Twelve Acres Cleaning Ltd
Email: info@twelveacrescleaning.com
Registered Office: TBC
Company Number: TBC
VAT No: TBC 

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